Terms of Service

These Terms of Service ("Terms") govern your use of the website at flood---damage.com (the "Site") operated by Houston Water Cleanup & Restoration ("we," "us," or "our"), and set out the general terms under which we provide restoration services. By using the Site or requesting our services, you agree to these Terms.

1. Use of the Site

The Site is provided for informational purposes and to let you request service or reach our dispatch line. You agree not to misuse the Site, attempt to interfere with its operation, or use it for any unlawful purpose. Content on the Site -- including text, photos, and branding -- is our property or used with permission and may not be copied or reused without our consent.

2. Requesting Service

Submitting the contact form or calling our dispatch line is a request for us to contact you -- it is not a confirmed appointment, price quote, or guarantee of availability. Actual scope of work, pricing, and scheduling are established once a technician has assessed the property, and will be documented in a separate work order or service agreement signed at that time. These Terms describe our general website and service relationship; they do not replace the specific work order or contract governing any individual job.

3. Emergencies

If you are experiencing an active water, fire, or sewage emergency, call us directly at (832) 802-6414 rather than using the contact form. The Site is not monitored for real-time emergency response.

4. Insurance and Billing

We are not an insurance company and do not guarantee coverage, claim approval, or reimbursement amounts. Any assistance we provide with insurance documentation is a courtesy and does not create an obligation on our part to negotiate or guarantee the outcome of your claim. You remain responsible for charges not covered by your insurer.

5. No Warranty on Site Content

We try to keep information on the Site accurate and current, but the Site is provided "as is" without warranties of any kind, express or implied. Service descriptions are general in nature; the specific scope of any job is determined on-site.

6. Limitation of Liability

To the fullest extent permitted by law, Houston Water Cleanup & Restoration is not liable for any indirect, incidental, or consequential damages arising from your use of the Site. Liability related to restoration work we perform is governed by the applicable service agreement or work order for that job, not by these Terms.

7. Third-Party Links

The Site may link to third-party sites (for example, our Google Business profile). We are not responsible for the content or practices of third-party sites.

8. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms will be handled in the state or federal courts located in Harris County, Texas.

9. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly. Continued use of the Site after changes means you accept the updated Terms.

10. Contact Us

Questions about these Terms can be directed to:
Houston Water Cleanup & Restoration
13203 Fry Rd, Cypress, TX 77433
Email: help@flood---damage.com
Phone: (832) 802-6414