Privacy Policy

Houston Water Cleanup & Restoration ("we," "us," or "our") operates the website at flood---damage.com (the "Site"). This Privacy Policy explains what information we collect when you use the Site or call our dispatch line, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: your name, phone number, email address, service address, and a description of your situation when you call, submit our contact form, or otherwise request service.
• Automatically collected information: standard technical data such as IP address, browser type, device type, pages visited, and referring URLs, collected through basic web server logs and analytics.
• Cookies: small files that help the Site function correctly and let us understand how visitors use the Site. You can disable cookies in your browser settings, though some Site features may not work as intended.

2. How We Use Your Information

• To dispatch a technician and provide the restoration services you request.
• To communicate with you about scheduling, service updates, and billing.
• To respond to inquiries submitted through our contact form.
• To improve the Site and understand how it is used.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects.

3. How We Share Information

We may share information with:

• Employees, subcontractors, or trade partners directly involved in performing the restoration work you requested.
• Service providers who help us operate the business (for example, scheduling software, payment processing, or hosting providers), bound to use the information only to provide those services.
• Insurance carriers or adjusters, but only with your authorization, when assisting with a claim related to our services.
• Law enforcement or regulators when required by law.

4. Data Retention

We retain job and contact records for as long as reasonably necessary to provide services, satisfy warranty and insurance documentation requirements, and meet our legal and accounting obligations.

5. Your Choices

You may ask us to correct or delete the personal information we hold about you, or ask what information we have on file, by contacting us using the details below. We will honor these requests except where we have a legal or business obligation to retain the information (for example, financial or warranty records).

6. Children's Privacy

The Site is intended for adults seeking property restoration services and is not directed at children. We do not knowingly collect personal information from children under 13.

7. Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.

9. Contact Us

Questions about this Privacy Policy can be directed to:
Houston Water Cleanup & Restoration
13203 Fry Rd, Cypress, TX 77433
Email: help@flood---damage.com
Phone: (832) 802-6414